Last updated: February 1, 2025
Note: The governing language of this document is Romanian. In case of any discrepancies, the Romanian version shall prevail. View Romanian version
CANCELLATION POLICY – BALI ZEN
To ensure a pleasant and organized experience for all our clients, please respect our booking cancellation policy.
1. Cancellation and rescheduling of sessions
- Cancellation or rescheduling of a booking can be done with a minimum of 24 hours notice before the scheduled time.
- Cancellations made with less than 24 hours notice will result in a cancellation fee.
- In case of no-show at the appointment without prior notification, the amount paid will not be refunded and will be considered lost.
2. Cancellation fee
- If cancellation is made with less than 24 hours notice, a fee of 50% of the scheduled service value will be charged.
- If cancellation occurs less than 6 hours before the appointment or the client does not show up, 100% of the service value will be charged.
3. Late arrivals
- Please arrive 10 minutes before your appointment to benefit from the full duration of the session.
- In case of late arrivals, the session will be reduced proportionally, without reducing the price.
- Late arrivals over 15 minutes may result in cancellation of the appointment and application of the cancellation fee.
4. Exceptions
- In cases of emergency or medical reasons, cancellations may be analyzed individually and the fee may be waived at Bali Zen’s discretion.
- If cancellation is necessary due to reasons related to Bali Zen, rescheduling will be offered without additional costs.
5. Cancellation methods
- Booking cancellation can be done by phone or WhatsApp at 0733211325.
- By making a booking at Bali Zen, you accept and agree to our cancellation policy.
We appreciate your time and wish to provide a relaxing experience for all our clients. Out of respect for other clients and our therapists, please notify us in advance if you need to cancel or reschedule.
Thank you for your understanding and cooperation!